Kogan Mobile is a phone service provider that uses the Optus Mobile Network. Kogan Mobile is a Mobile Virtual Network Operator (MVNO). This means that Kogan Mobile does not have its physical infrastructure but relies on the network infrastructure of another provider. In Kogan Mobile’s case, this provider is Optus.
Kogan Mobile plans are some of the most competitively priced in Australia. They offer a wide range of plans with different inclusions to suit various needs and budgets. So what is Kogan’s contact no and customer service? This guide will go through all things about Kogan customer services.
Kogan Mobile Contact Number
It is quite easy to find the Kogan Mobile contact number these days. This is because the company has made it a point to include this information on its website. You can find the number under the “Contact Us” page.
The Kogan Mobile contact number is 1300 361 170. You can call this number to speak to a customer service representative. The customer service representative will be able to help you with any questions that you may have. They can also help you make a complaint if you feel you have been treated unfairly.
If you would prefer to email the customer service team, you can do so by filling out the online form. The online form can be found on the “Contact Us” page. You must provide your name, email address, and phone number. Once you have submitted the form, you will receive a response within 24 hours.
If you would like to speak to someone in person, you can visit the Kogan Mobile store. The store is located at 1 Elizabeth Street, Melbourne. The store is open Monday to Friday from 9am to 8 pm.
You can also find the Kogan Mobile contact number on the back of your mobile phone. The number is located on the bottom right-hand side of the phone.
If you are having problems with your mobile phone, you can visit the Kogan Mobile website. The website has a “Help” section. The “Help” section has many different articles to help you solve your problem.
If you are still having problems, you can contact the Kogan Mobile customer service team. The customer service team is available from 9 am to 8 pm, 7 days a week.
Kogan Mobile Contact Email:
If you need to contact Kogan Mobile customer service, there are a few different ways to do so. You can either email them directly at [email protected], or fill out the contact form on their website.
If you choose to email them, be sure to include your full name, email address, and phone number so they can get back to you as soon as possible. In the subject line, be sure to include the word “Kogan Mobile” so they know what it’s regarding.
In the body of the email, be sure to include as much detail as possible about your inquiry. This will help them resolve your issue as quickly as possible.
If you’re not sure what to include in your email, feel free to check out the FAQ section on their website. They have a lot of great information that can help you resolve your issue without having to contact customer service.
After that, send an email to “help@kogan.com”.
Once you’ve sent your email, you should receive a response from Kogan Mobile customer service within 24 hours. If you don’t receive a response within that timeframe, be sure to follow up with them.
Kogan Mobile Contact Hours
Follow the below details to know about Kogan’s mobile contact hours.
Our customer support team is available to answer your questions 24/7.
Give us a call at 1300 301 161 or email us at help@kogan.com, and we’ll get back to you as soon as possible.
We understand that everyone’s busy, and it’s not always convenient to call during business hours. That’s why we offer extended customer support hours from 8 am to 8 pm AEST Monday to Sunday.
If you need help outside of our customer support hours, you can always check out our Help Centre. We have many articles and FAQs that can help you with everything from using our website to managing your account.
Kogan Mobile customer support is always available to help you. Don’t hesitate and contact Kogan mobile.
Does Kogan have a live chat?
It’s no secret that Kogan is one of Australia’s most popular online retailers. But many people don’t know that Kogan also offers live chat support to its customers.
That’s right – if you need help with anything, you can chat with a real person who can offer assistance and advice. Whether you’re having trouble with your order, need help finding a product, or want to talk to someone about your shopping experience, Kogan’s live chat is a great resource.
Of course, Kogan isn’t the only retailer that offers live chat support. But what sets Kogan apart is the quality of its live chat support. Kogan’s team of chat agents is all based in Australia, so you can be sure that you’re talking to someone who understands the Australian market and can offer helpful, knowledgeable advice.
So if you’re ever in need of assistance while shopping on Kogan, be sure to take advantage of the live chat support. It’s a great resource that can help you with any issue.
How do I find my Kogan Mobile account number?
It can be difficult to keep track of all your different accounts and passwords, especially when it comes to your mobile phone service. If you’re a Kogan Mobile customer, you may wonder how to find your account number.
You can find your Kogan Mobile account number in a few different ways. The first way is to check your monthly statement. Your account number will be listed at the top of the statement, next to your name and address.
If you don’t have a monthly statement handy, you can also find your account number by logging into your account online. Once logged in, click on the “My Account” tab and select “Account Settings.” Your account number will be listed under the “Basic Information” section.
Finally, if you still can’t find your account number, you can contact Kogan Mobile customer service. They should be able to help you locate your account number and give you any other information you need.
How long does it take for Kogan to respond?
It’s no secret that Kogan takes its sweet time when it comes to responding to customer queries. But how long does the average customer have to wait for a response?
According to a recent study, the average Kogan customer has to wait 24 hours for a response to their query. That’s nearly two full days!
And it gets even worse when you consider that Kogan doesn’t operate 24/7. So, if you’re unlucky enough to submit your query outside business hours, you could be waiting even longer for a response.
To make matters worse, Kogan’s customer service is notoriously bad. So, even if you eventually get a response to your query, it’s likely to be unhelpful and unprofessional.
If you’re considering buying from Kogan, be prepared to wait a long time for a response to your queries. And, even then, don’t expect much in customer service.
How do I make a complaint to Kogan?
It can be frustrating when you make a purchase, and something goes wrong. Maybe the item you received is faulty, or it’s not what you expected. Whatever the case, you want to get in touch with the company you made the purchase from to lodge a complaint.If you made your purchase from Kogan, you might wonder how to make a complaint. We’ve got you covered. In this article, we’ll run through the different options for making a complaint to Kogan so that you can resolve the issue as quickly as possible.
The first step is to get in touch with Kogan’s customer service team. You can call them on 1300 130 164 or email them to customercare@kogan.com.au.
Once you’re in touch with customer service, they’ll be able to help you lodge your complaint. They’ll need some information from you, including your order number, so have that handy when you call or email.
If you’re not satisfied with the response you receive from customer service, you can escalate your complaint to Kogan’s management team. You can do this by sending an email to complaints@kogan.com.au.
In your email, be sure to include your order number, as well as a detailed description of your complaint. Once your email is received, a member of management will review your complaint and get in touch with you to resolve the issue.
If you’re still unhappy with your response, you can contact the Australian Competition and Consumer Commission (ACCC). The ACCC is the national regulator for consumer protection, and it can help you lodge a formal complaint against a company.
You can contact the ACCC by calling them on 1300 302 502 or visiting their website. When you lodge a complaint with the ACCC, include as much detail as possible, including your order number and a description of your complaint.
We hope this article has helped you understand the process of making contact with Kogan. Remember, the sooner you lodge a complaint, the sooner it can be resolved.
